Shipping policy

Last updated: [4th July 2026]

At Pet Haus Studio, every product is made to order and fulfilled by our trusted production partners. This means every item is created specifically for your order rather than sitting in a warehouse, helping us maintain the highest possible quality.

Processing Time

  • All orders are made to order.
  • Production typically takes 3–5 business days before dispatch.
  • Once your order is shipped, you’ll receive a confirmation email with tracking details.

Delivery Times

United Kingdom

  • Estimated delivery: 2–4 business days after dispatch.

European Union (EU)

  • Estimated delivery: 3–7 business days after dispatch.

United States

  • Estimated delivery: 5–10 business days after dispatch.

International (Rest of World)

  • Estimated delivery: 7–14 business days after dispatch (varies by destination and customs).

Please note: Delivery times are estimates only and may be affected by factors outside our control, such as courier delays, customs checks, or peak seasonal demand.

Tracking Your Order

Once dispatched, you’ll receive a tracking number via email.

Tracking info may take 24–48 hours to update after dispatch.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or handling fees.

These charges are the responsibility of the customer.

Pet Haus Studio is not responsible for delays caused by customs processing.

Lost or Delayed Orders

If your order hasn’t arrived, please check your tracking link first.

If tracking shows no movement for more than 10 business days (UK/USA) or 20 business days (International), contact us at support@pethausstudio.co and we’ll investigate with the courier.

Incorrect Shipping Address

Please double-check your shipping details at checkout.

We cannot refund or replace orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We'll do our best to update it before production begins, but we cannot guarantee changes once an order enters production.