Terms of service

Last Updated: [4th July 2026]

OVERVIEW

Welcome to Pet Haus Studio. The terms “we”, “us” and “our” refer to Pet Haus Studio. Pet Haus Studio operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Pet Haus Studio is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when you use our Services. Please read them carefully, as they include important information about your legal rights.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

1. By agreeing to these Terms, you represent that you are at least the age of majority in your state or country of residence.

2. You may be asked to provide details such as your email address, billing information, payment details, and shipping address. You agree that all information you provide is accurate and up to date.

3. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

SECTION 2 - OUR PRODUCTS

 

Pet Haus Studio creates made-to-order products, including wall art and other home décor and lifestyle products. From time to time, we may expand our collection to include additional made-to-order items.

As each product is individually produced, slight variations in colour, positioning or finish may occur.

Product images are provided for illustration purposes. Colours may appear differently depending on your screen settings.

We reserve the right to add, remove or update products at any time without prior notice.

SECTION 3 - ORDERS

  • When you place an order, you are making an offer to purchase. Orders are not accepted until payment is processed and we confirm acceptance.
  • Please check your details carefully before placing an order, as we cannot guarantee cancellations or changes once production begins.
  • All purchases are subject to our Refund Policy.
  • Purchases are for personal use only and not for commercial resale.

SECTION 4 - PRICES AND BILLING

  • Prices, discounts, and promotions may change at any time.
  • Prices shown exclude taxes, shipping, customs, or import fees (where applicable).
  • You agree to provide current, complete, and accurate payment details for all purchases.

SECTION 5 - SHIPPING AND DELIVERY

  • Delivery times are estimates only and are not guaranteed.
  • We are not responsible for delays caused by carriers, customs, or events outside our control.
  • Once items are handed to the carrier, risk of loss transfers to you.

SECTION 6 - INTELLECTUAL PROPERTY

  • All content, designs, graphics, text, and logos on our Services are owned by Pet Haus Studio or our licensors.
  • You may not copy, modify, distribute, or exploit our materials without written consent.

SECTION 7 - THIRD-PARTY TOOLS AND LINKS

  • We may provide access to third-party tools or links (e.g. payment processors, marketing partners).
  • We are not responsible for third-party websites, content, or services. Use them at your own risk.

SECTION 8 - RELATIONSHIP WITH SHOPIFY

Pet Haus Studio is powered by Shopify. However, any sales and purchases you make are directly with Pet Haus Studio. Shopify is not responsible for any sales, products, or issues arising from transactions with our store.

SECTION 9 - FEEDBACK

  • If you submit reviews, suggestions, or ideas, you grant us the right to use and display them in any medium without obligation.
  • You are responsible for ensuring your feedback does not infringe on third-party rights.

SECTION 10 - PROHIBITED USES

You may not use our Services:

  • For unlawful or fraudulent activity.
  • To infringe intellectual property rights.
  • To harass, abuse, or harm others.
  • To upload viruses, spam, or malicious code.
  • To resell or exploit our Services without permission.

We reserve the right to suspend or terminate accounts that violate these Terms.

SECTION 11 - TERMINATION

We may suspend or terminate your access to our Services at any time if you breach these Terms. Certain sections (Intellectual Property, Liability, Indemnification, etc.) will survive termination.

SECTION 12 - DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” and “as available,” without warranties of any kind, except as required by law.

SECTION 13 - LIMITATION OF LIABILITY

To the maximum extent permitted by law, Pet Haus Studio and our partners will not be liable for any indirect, incidental, or consequential damages, including lost profits, data, or revenue, arising from your use of the Services.

SECTION 14 - GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, and you agree to submit to the jurisdiction of UK courts.

SECTION 15 - CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Updates will be posted on this page with a revised “Last updated” date. Your continued use of our Services constitutes acceptance of any changes.

SECTION 16 - CONTACT INFORMATION

If you have questions about these Terms, contact us at:

📧 Support@pethausstudio.co
📍 United Kingdom